Shipping and Delivery Policy

This policy explains how and when you receive what you buy on Verber. Delivery of bookings and shop products is carried out by the creator who lists them.

1. Verber Studio credits

Credits are added to your Verber Studio account immediately after your payment is confirmed, usually within a few minutes. If credits do not appear within one hour, contact us with your payment ID.

2. Digital products

After your payment is confirmed you receive a secure download link on the order page and by email. Links are time-limited for security; you can request a fresh link from your order page or from us.

3. Physical products

• Each product page shows where the creator ships and any shipping charge, which is included in the total at checkout.
• Creators dispatch orders within the handling time shown on the product page (5 business days if none is shown) and add tracking details when they mark the order shipped.
• Delivery times depend on the destination and carrier. Import duties or taxes charged by your country are your responsibility unless the product page says otherwise.
• If an order is not shipped within the handling time, or does not arrive within 30 days of shipping, you can request a full refund. Paid orders that are still not shipped 14 days after payment are cancelled and refunded in full automatically.

4. Bookings and services

Bookings are confirmed by email after payment, with the session time in your time zone and the meeting details provided by the creator. Services are delivered at the booked time; see our Refund and Cancellation Policy if a session is cancelled or missed.

5. Contact

Delivery problems? Email support@verber.me or use our contact form with your order ID.