Refund and Cancellation Policy

This policy explains when you can cancel a purchase on Verber and how refunds are paid. Paid purchases on Verber are processed by Razorpay and sold by VERBER (India), operating under licence from Learning Agents Tech LLC (United States). Approved refunds go back to your original payment method. Card refunds usually appear within 5–7 business days; UPI refunds are usually faster. Refunds are made in the currency you were charged; your bank may apply its own exchange rate or fees.

1. Bookings (BookMe)

Each paid booking card shows one of these cancellation policies, chosen by the creator. The policy shown when you book applies to that booking.

• Flexible: full refund if you cancel at least 24 hours before the session; no refund within 24 hours.
• Moderate: full refund if you cancel at least 24 hours before the session; 50% refund within 24 hours.
• Strict: full refund if you cancel at least 48 hours before the session; no refund within 48 hours.

When you cancel, the buyer service fee is not refunded. If the creator cancels or does not attend, you get a full refund including the service fee. Rescheduling by agreement with the creator is not a cancellation.

2. Shop orders

• Physical products: you can cancel for a full refund from your account until the order is marked shipped. Items that arrive damaged, defective, wrong, or materially different from their description can be returned for a refund: request the return from your account within 30 days of shipment, with photos if you can. The seller approves or contests it; if the seller does not respond within 5 days, the return is approved automatically. A seller may ask for the item back before the refund is issued.
• Orders not shipped in time: paid orders that are not shipped within 14 days of payment are cancelled and refunded in full automatically.
• Digital products: refundable if you have not downloaded or accessed the file, or if the file is defective and the creator cannot provide a working copy. Once downloaded, digital products are otherwise non-refundable.
• Undelivered orders: if an order is not delivered as described in our Shipping and Delivery Policy, you are entitled to a full refund.

3. Tips

Tips are voluntary and non-refundable, except for duplicate or unauthorized payments.

4. Verber Studio credits

• Credits do not expire.
• Unused purchased credits are refundable within 14 days of purchase if you have used less than 10% of the credits from that purchase.
• Otherwise, purchased credits are non-refundable, except where the law requires a refund.
• Credits spent on a generation or task that fails are automatically returned to your credit balance.
• Bonus and promotional credits have no cash value and are not refundable.

When a credit purchase is refunded, the purchased credits are removed from your balance.

5. Fees on refunds

Sellers bear all fees on refunds, so an approved refund is not reduced by Verber or payment processing fees beyond what this policy states above. If a seller shows that a return or cancellation was caused by buyer misconduct (for example an item returned used or damaged, or a false claim), we may decide after review that no refund is due or that fees and a restocking amount are deducted from the refund.

6. Disputes and chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved faster that way. If a chargeback is filed, the related booking, order, or credits may be suspended while the dispute is open.

7. How to request a refund

Cancel a booking from your booking confirmation, cancel or return a shop order from your account, or email support@verber.me (or use our contact form) with your order or payment ID. We respond within 2 business days. Nothing in this policy limits rights you have under applicable consumer protection law.